Error: User-id is already signed on using another browser

NOTE: The developer of the QTH.com SiteBuilder has discontinued all development. Thus, there will be no further support or enhancements. We STRONGLY encourage you to switch to a different web development platform, such as WordPress, which can easily be installed via our cPanel control panel. Please Contact Us if you need help or advice with installing and switching to a new system.

If you receive the error "This user-id is already signed on using another browser - press Ok to continue and take over that session", it could be caused by one of three things:
  1. You are already logged into SiteBuilder using a different browser or browser window. Just click OK to continue.
  2. Someone else is logged into your site using SiteBuilder, from a different location. Click OK to kick them off, and take over the editing session. Only one person can be logged in to edit your site at a time.
  3. If you have firewall software like Zone Alarm, eTrust EZ, etc., it may be blocking or corrupting cookie files. This will cause problems with logging into SiteBuilder, which relies on a safe type of cookie (1st party). Try disabling the firewall software to see if this solves your problem. If it works, then you may need to dig into the software a bit to see if you can alter how it is handling cookies, or perhaps just disable the firewall software while you are using SiteBuilder.
If you still need assistance with this issue, please open a Support Ticket.

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